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  2. Frequently Asked Questions

Frequently Asked Questions

  • When will the cancellation fee be charged?

    In the unlikely event that the reservation is canceled due to the customer's reason, the cancellation fee stipulated in the accommodation agContinue reading
  • Can you arrange a massage?

    Shiatsu massages can be arranged at the front desk.
    The fee is 4,400 yen (tax included) for 40 minutes and 6,600 yen (tax included) for 60 mContinue reading
  • About barrier-free

    There are rooms for barrier-free guests.
    〇2nd floor "MINAMO" with barrier-free open-air bath Japanese + Western-style room Premium Room 201
    Continue reading
  • Can I extend my check-out?

    Check-out can be extended at an additional charge.
    1500 yen (tax included) will be charged per hour.
    ※It can be used up to 12:00.
  • Do you have a non-smoking room?

    This property is completely non-smoking, except for smoking rooms.
  • Do you handle Takkyubin?

    We handle Yu-Pack (Parcel) of post office.
    Sagawa Express and Yamato Transport Takkyubin are also available upon request.
  • Is it possible to accommodate pets?

    I'm sorry.We can not accept pets in the inn.Please understand.We are pleased to announce you a nearby pet hotel.

    Shop Name Pet Care Store, Continue reading
  • About the Internet

    ·Entire building FREE Wi-Fi
    ·There is a LAN cable (free connection charge) in the rooms.
     The fee for using the service of the Internet conContinue reading
  • When is check-in / check-out time?

    General rooms are checked in at 16:00 and check out is at 10:00.Guest rooms with outdoor baths are checked in at 15:00 and check out is at 1Continue reading
  • Is there a curfew?

    Yes.It is 24:00.
    After that, we will correspond at the entrance to the intercom, so please be relieved.
  • What is the reservation phone time?

    We will accept reservations by phone between 8:30 and 21:30.
  • Can I use a credit card?

    Yes.You can use.JCB, Visa, MASTER, DC, NICOS, DINERSCLUB, etc. can be used.
  • Can a service dog (a guide dog) enter?

    You can enter and stay.
  • Dinner · What time is breakfast from?

    Dinner is from 18:00.The final start time is 19: 30.Breakfast is served from 07:00.The final start time is 09: 00.
    We will ask the time of mContinue reading
  • Is there a shuttle?

    Yes.We can pick you up from Matsue-Shinjiko-Onsen Station. (Pick-up to JR Matsue Station is not accepted. )
    Reservations are received by phoContinue reading
  • Is there a parking lot?

    Yes.There is a free parking lot in front of the entrance.
    The front entrance is not Shinjiko lakeside of Shinjiko lakeside (National Route 4Continue reading
  • Please tell us the hours of the public bath and outdoor bath.

    It is from 16:00 to 24:00, from 5:30 to 10:00.
  • Is there a male / female exchange system at the public bath / outdoor bath?

    I'm sorry.The hotel is not a male / female exchange system.
  • Is there a private bathhouse (private bath)?

    There is no such thing.Please reserve a room with outdoor bath.
  • Can I have a day trip?

    Unfortunately, we do not accept bathing only.
  • What kind of furniture are available?

    ●Standard Room
    yukata, towel, bath towel, toothbrush, Shower cap, hairbrush, Soap, A razor, Hairdryer, pot
    (Room with bath only: shampoo, rContinue reading
  • Is there a refrigerator in the room?

    We are located.We are in the sky, so please use it freely.(Standard Room)
    Drinks vending machines are put in the lobby.
  • Could you keep my luggage before check-in?

    Since we can keep you, please tell the front desk.
    In the case of sending luggage in advance, please fill in "Vacation day" and "Reservator Continue reading
  • Is there a coin-operated laundrette on site?

    I'm sorry.We are not in the facility so we will introduce a nearby coin launderette.
  • Is it possible to use meals only?

    Regarding the dinner inside the facility, we accept all reservations.For details, please contact us.In addition, if you are going to dinner Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.