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  2. Frequently Asked Questions

Frequently Asked Questions

  • When will the cancellation fee be charged?

    In the unlikely event that the reservation is canceled due to the customer's reason, the cancellation fee stipulated in the accommodation agContinue reading
  • Can you arrange a massage?

    Shiatsu massages can be arranged at the front desk.
    The fee is 4,400 yen (tax included) for 40 minutes and 6,600 yen (tax included) for 60 mContinue reading
  • About barrier-free

    There are rooms for barrier-free guests.For details, please see "barrier-free" on the website.
    This facility is wheelchair accessible.
    ThereContinue reading
  • Can I extend my check-out?

    Check-out can be extended at an additional charge.
    1500 yen (tax included) will be charged per hour.
    ※It can be used up to 12:00.
    ※Late checContinue reading
  • Do you have a non-smoking room?

    This facility is "non-smoking throughout the premises" except for smoking rooms.
    There is a smoking room at the entrance on the 1st floor.
    LContinue reading
  • Do you handle Takkyubin?

    We handle Yu-Pack (Parcel) of post office.
    Sagawa Express and Yamato Transport Takkyubin are also available upon request.
  • Is it possible to accommodate pets?

    I'm sorry.We can not accept pets in the inn.Please understand.
    We are pleased to announce you a nearby pet hotel.
    ※Assistance dogs (service Continue reading
  • About the Internet

    ·Entire building FREE Wi-Fi
    ·There is a LAN cable (free connection charge) in the rooms.
     The fee for using the service of the Internet conContinue reading
  • When is check-in / check-out time?

    General rooms are checked in at 16:00 and check out is at 10:00.
    For guest rooms with open-air baths, check-in is at 15:00 and check-out is Continue reading
  • Is there a curfew?

    Yes.It is 24:00.
    After that, we will correspond at the entrance to the intercom, so please be relieved.
  • What is the reservation phone time?

    We will accept reservations by phone between 8:30 and 21:30.
  • Can I use a credit card?

    Yes.You can use.
    JCB / Visa / Master / AMEX / UC / DC / NICOS / Diners / Saison / UFJ / Debit Card / UnionPay / Various electronic money / cContinue reading
  • Can a service dog (a guide dog) enter?

    You can enter and stay.
  • Dinner · What time is breakfast from?

    Dinner starts at 18:00.The final start time is 19: 30.
    Breakfast starts at 07:30.The final start time is 09: 00.
    We will ask the time of meaContinue reading
  • Is there a shuttle?

    Yes.We can pick you up from Matsue-Shinjiko-Onsen Station.
    Reservations are received by phone.
    (※We do not offer pick-up service to JR MatsContinue reading
  • Is there a parking lot?

    Yes.There is a free parking lot in front of the entrance.
    ※Notes:The front entrance is not on Shinjiko lakeside side (National Route 431), bContinue reading
  • Please tell us the hours of the public bath and outdoor bath.

    It is from 16:00 to 24:00, from 5:30 to 10:00.
  • Is there a male / female exchange system at the public bath / outdoor bath?

    This facility does not have a men's and women's alternating system for both the large public bath and the open-air bath.
  • Is there a private bathhouse (private bath)?

    There is no such thing.Please reserve a room with an open-air bath or fine-view bath from which you can see Lake Shinji.(Accommodation reserContinue reading
  • Can I have a day trip?

    Unfortunately, we do not accept bathing only.
    ※Visitors using SPA can use it.
  • What kind of furniture are available?

    ·Shampoo,Hair conditioner,Body wash,Body Lotion,soap
    ·Yukata (women can borrow colored yukata for free on the 1st floor, and yukata for chilContinue reading
  • Is there a refrigerator in the room?

    We are located.We are in the sky, so please use it freely.
    Drinks vending machines are put in the lobby.
    For refrigerated or frozen items thContinue reading
  • Could you keep my luggage before check-in?

    Since we can keep you, please tell the front desk.
    In the case of sending luggage in advance, please fill in "Vacation day" and "Reservator Continue reading
  • Is there a coin-operated laundrette on site?

    I'm sorry.We are not in the facility so we will introduce a nearby coin launderette.
  • Is it possible to use meals only?

    Reservations are required for all meals in this facility.For details, please contact us.In addition, if you are going to dinner together witContinue reading
  • Could you please make a reservation for SPA?

    For SPA Shizuku on the 3rd floor of this facility, please contact Naniwa Issui's reservation staff by phone.
    In addition, reservations can bContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.