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  2. Frequently Asked Questions

Frequently Asked Questions

  • Hotel / Guest rooms

    When will the cancellation fee be charged?

    In the unlikely event that the reservation is canceled due to the customer's reason, the cancellation fee stipulated in the accommodation agContinue reading
  • Hotel / Guest rooms

    Can you arrange a massage?

    Shiatsu massages can be arranged at the front desk.
    The fee is 4,400 yen (tax included) for 40 minutes and 6,600 yen (tax included) for 60 mContinue reading
  • Hotel / Guest rooms

    About barrier-free

    There are rooms for barrier-free guests.For details, please see "barrier-free" on the website.
    This facility is wheelchair accessible.
    ThereContinue reading
  • Hotel / Guest rooms

    Can I extend my check-out?

    Check-out can be extended at an additional charge.
    1500 yen (tax included) will be charged per hour.
    ※It can be used up to 12:00.
    ※Late checContinue reading
  • Hotel / Guest rooms

    When is check-in / check-out time?

    General rooms are checked in at 16:00 and check out is at 10:00.
    For guest rooms with open-air baths, check-in is at 15:00 and check-out is Continue reading
  • Hotel / Guest rooms

    Is there a curfew?

    Yes.It is 24:00.
    After that, we will correspond at the entrance to the intercom, so please be relieved.
  • Hotel / Guest rooms

    What is the reservation phone time?

    We will accept reservations by phone between 8:30 and 21:30.
  • Hotel / Guest rooms

    Can I use a credit card?

    Yes.You can use.
    JCB / Visa / Master / AMEX / UC / DC / NICOS / Diners / Saison / UFJ / Debit Card / UnionPay / Various electronic money / cContinue reading
  • Hotel / Guest rooms

    Dinner · What time is breakfast from?

    Dinner starts at 18:00.The final start time is 19: 30.
    Breakfast starts at 07:30.The final start time is 09: 00.
    We will ask the time of meaContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.