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Naniwa Issui
0852-21-4132
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Barrier-free

10 barrier-free universal design guest rooms

◇The public spaces in this facility are barrier-free with no steps.
◇The 3 rooms are "a space where a bath lift or shower carrier can be installed" and "a space where a wheelchair can rotate (toilet, washbasin, bathroom)".
◇"Shower carry with lift" is available at the men's and women's public baths.
◆Two new barrier-free rooms will open in February 2023!
(The bath lift and shower carry are explained on this page.Please look.)

About the efforts of this facility

In order to realize "universal tourism that makes it easy for everyone to travel",
Satisfying all customers in terms of hardware, software, and heart
We aim to be a barrier-free and universally designed ryokan.

In addition to winning the gold medal at the IAUD International Design Award 2020, an international award for universal design,
Encouraged by various evaluations, we would like to stay close to our guests for a comfortable stay.

【About assistance dogs for the physically disabled】
Naniwa Issui accepts guide dogs, service dogs, and hearing dogs throughout the facility.

  • Rooms

    (Room 201) There is at least 80 cm of opening such as door to be able to use wheelchair
    ※There are different types of rooms for barrier-free guests.
    ※We are investigating barrier-free information in all guest rooms.
    　Please ask at the time of reservation if you need it.
    (You may have time to investigate additional requested information. )

    【Basic barrier-free】
    ➀ No steps(In the case of a slope or a step-eliminating machine may be used)
    ② The frontage is 80 cm or more
    ③ The door is a sliding door(Excluding privacy doors)
    ➀ ~ ③ must be met.
    (MINAMO:Room 201・301・302・308)
    (Mizu to Kumo no Sho:Water 1, water 2, water 3, water 5, water 6, Room 6 Kumo)
    ※For barrier-free other than the above, please check the information for each room.
    • "Room 201" Japanese + Western-style room Premium with barrier-free open-air bath
      Design Floor MINAMO Japanese + Western-style room with open-air bath Japanese-style room 22 square meters + Hollywood twin
      【Capacity】5 people(Can be changed to a twin bed:Reservation required)
      【Size】Indoor 81.22㎡ + wet edge area 23.31㎡
      　◎Exclusive area 104.53㎡
      【Characteristics】
      ★Guest room open-air bath
      ·A shower carrier with automatic lifting function can be installed.
      　(You can use the guest room open-air bath with your wheelchair.·Reservation required / free)
      ·"Matsue Shinji Ko (lake) Onsen" is supplied to the open-air bath.
      ★Shower booth
      　·For shower carry
      ★Multipurpose toilet
      ·Compatible with ostomates and wheelchairs
      ★Living-dining
      ·We installed a lifting table (wheelchair compatible)
      ★Wheelchair rotation is possible(Toilet,Washbasin,Bathroom)
    • "Room 6 of water" Japanese + Western style room with barrier-free view bath
      5th floor Special Floor Mizu-to-Kumo-no-show +Western style room with fine view bath・Japanese style room 18㎡＋ Hollywood twin
      【Capacity】5 people(Can be changed to a twin bed:Reservation required)
      【Size】Indoor 84.26㎡＋Outdoor 17.26㎡
      　◎Exclusive area 101.52㎡
      【Characteristics】
      ★Room with Nice View Bath
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ·Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath.
      ★It can be rotated in a wheelchair.(toilet,Washbasin,bathroom)
      ★In the observation bath"Bus lift can be installed』\(Reservation required / free)
    • "Room No. 3 of water"barrier-free view bath Japanese + Western-style room
      5th floor Special Floor Mizu-to-Kumo-no-show +Western style room with fine view bath・Japanese style room 18㎡＋ Hollywood twin
      【Capacity】5 people(Can be changed to a twin bed:Reservation required)
      【Size】Indoor 71.71㎡ + Outdoor 16.20㎡
      　◎Exclusive area 87.91㎡
      【Characteristics】
      ★Room with Nice View Bath
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ·Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath in the guest room.
      ★It can be rotated in a wheelchair.(toilet,Washbasin,bathroom)
      ★In the observation bath"Bus lift can be installed』\(Reservation required / free)
    • "Room No. 1 of water" "Room No. 2 of water"Hollywood twin Japanese style room with open-air bath
      5th floor special floor "Water and Cloud Extract"Hollywood Twin Japanese-style room with open-air bath
      【Capacity】2 people (Up to 1 infant can sleep with you/Can be changed to a twin bed:Reservation required)
      【Size】Indoor 42.50㎡＋Outdoor 5.70㎡
      　◎Exclusive area 48.20㎡
      【Characteristics】
      ★Guest room with open-air bath】
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / octagon
      ·Matsue Shinji Ko (lake) Onsen" is supplied to the open-air bath (view) in the guest room.
      (The photo is "Water Room 1".)
      ★2 rooms are "connecting rooms possible"
      ★Toilets, washbasins and bathrooms cannot be rotated in wheelchairs.
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
      ★The door is a "sliding door".
    • "Room 301" and "Room 302" Twin bed western style room with open-air bath
      【Capacity】Up to 3 people (twin bed + extra bed) + 1 infant sleeping together
      　　　(Can be changed to Hollywood Twin:Reservation required)
      【Size】Indoor 39.375㎡＋Outdoor 11.875㎡
      　◎ Exclusive area 51.25 m2
      【Characteristics】
      　★Two rooms are "connecting rooms possible".(Reservation required)
      　★There are no steps in the guest room.
      　★The frontage is more than 80cm
      　★The door is a sliding door
      　※There is no space (diameter 150cm) where a wheelchair can turn in the toilet, washbasin, and bathroom.
    • "Room No. 5 of water" Japanese + Western style room with fine view bath
      5th floor Special Floor Mizu-to-Kumo-no-show +Western style room with fine view bath・Japanese style room 18㎡＋ Hollywood twin
      【Capacity】4 people(Can be changed to a twin bed:Reservation required)
      【Size】Indoor 53.78㎡＋Outdoor 12.15㎡
      　◎Exclusive area 65.93㎡
      【Characteristics】
      ★Room with Nice View Bath
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ·Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath in the guest room.
      ★Toilets, washbasins and bathrooms cannot be rotated in wheelchairs.
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
    • "Room 308" Barrier-free corner view Japanese + Western style room
      Design Floor MINAMO Japanese + Western-style room / Japanese-style room 18 square meters + twin bed
      【Capacity】4 people
      【Size】Exclusive area 49.60㎡
      ※Lake Shinji corner view
      ※There is no veranda outside the room.
      ※Please see the room page for details.
      【Characteristics】
      ★electric bed
      ★Bathtub bathtub
      ·Normally, non-hot springs are supplied, but you can also supply "Matsue Shinji Ko (lake) Onsen".
      Please contact the front desk if you wish. (The staff will prepare a bath.)
      ★There is a free rental bus board.(Free)
      ★Accessible rooms
      ★Wheelchair-accessible restroom with handrail
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
      ★Chair table(4 people)
    • About Priority Reservation for "Room 6 Kumo"
      4th floor special floor"Mizu to Kumo no Sho"
      ※Room Kumono 6 of the Kumono 3 of Kumono 8, but the price is the same.
      This is a large room that is easy for people with disabilities to use.
      (The passage width is wider than the "Cloud Kumono 3" and "Kumono 8" rooms, and there are no steps.)

      ※For this reason, we do not accept reservation requests for "Kumono 6" room, except for customers who are eligible for priority reservations (persons over 75, people with disabilities, and people using wheelchairs). yeah.

      ★The open-air bath in the guest room is a space (the shape of the space and bathtub) that is difficult to transfer from a wheelchair.
      　(The veranda part is not barrier-free)

  • Accommodation Features

    toilet
    ［Equipment in this facility］
    ·Installation of slopes and step-elimination devices in aisles
    ·2 multi-purpose restrooms (restrooms for everyone)
    (In front of the large communal bath on the 1st floor ... Wheelchair compatible,Ostomate equipment,Baby Seat)
    (2nd floor center ... Wheelchair compatible,Baby Seat)
    ·Wheelchair-accessible elevator,Smoking Room

    ［Meals in Dining Hall］
    ·The venue for dinner and breakfast has a sliding door and no steps.
    ·Wheelchair-accessible private rooms and banquet halls available

    ［Bathroom］
    ·There are no steps in the large public bath and dressing room.(There is a step in the open-air bath)
    ·"Shower carry with lift" available in men's and women's public baths(Reservation required / free rental)
    ·It is possible to take a bath wearing a bathing suit such as a bath time cover that hides the surgical scars.(Free rental available, reservation required)
    ·Available for ostomates
    • Shower carry
      ◆"Shower carry with lift" is available in "Men's and Men's Baths" and "Premium Room 201".
      ◇The height of the seat with lift can be electrically raised and lowered to a height that is easy to assist in each scene.
      ◇You can slide the seat onto the bathtub.
      ◇Withstand load:80kg
      Rate
      Reservation required / rental free
    • Bus lift
      ◆Only "Water 3" and "Water 6" rooms can be installed.
      ◇Supports standing and sitting in the bathtub and going in and out.
      ◇The seat part moves up and down electrically.
      ◇If you use it as a set with a transfer board, you can sit down once and then transfer leisurely.
      ◇Assistance is required to transfer from the transfer board to the bus lift.
      ◇The seat cannot be slid.
      ◇Withstand load:Weight of 35kg-100kg
      ◇Normally it is in the removed state.(Install by reservation.)
      Rate
      Reservation required / rental free
    • transfer board
      ◇Size:42 cm wide x 33 cm deep x 37 to 57 cm high
      ◇Use weight 100kg or less
      ◇We will install it in the bathtub, but if you have a preference for the installation location, please ask at the time of booking.
      (It is possible to adjust the position, but it may take time to adjust the position after check-in.Please understand.)
      ◇Guest room bathtub that can be installed
      ·Mizu to Kumo no Sho:"1 of water","2 of water","3 of water","5 of water",Room 6 of "Water"
      ·MINAMO:"201","202","203","205","301","302"
      ◇The transfer board and bathing grip can also be used as a set.Please inquire at time of booking.
      Rate
      Reservation required / rental free
    • bathing grip
      ◇Size:18 cm wide x 34 to 40.5 cm deep x 56.5 to 77.5 cm high
      ◇We will install it in the bathtub, but if you have a preference for the installation location, please ask at the time of booking.
      (It is possible to adjust the position, but it may take time to adjust the position after check-in.Please understand.)
      ◇Guest room bathtub that can be installed
      ·Mizu to Kumo no Sho:"1 of water","2 of water","3 of water","5 of water",Room 6 of "Water"
      ·MINAMO:"201","202","203","205","301","302"
      ◇The transfer board and bathing grip can also be used as a set.Please inquire at time of booking.
      Rate
      Reservation required / rental free

  • barrier-free information for wheelchair-accessible elevators

    Wheelchair accessible elevator(East side elevator)
    There are two elevators in this facility, but please use the one on the east side.
    (Please refrain from using the elevator in the center of the hallway as it is small.)
    ◇Bus stop
    　·Dedicated boarding button available(Braille available)
    ◇Cage room
    　·Wheelchair-specific operation panels on both sides(Braille available)
    　·Handrails on both sides(Height 81cm)
    　·Mirror installed in front
    　·With announcement function
    　·Anti-pinch door sensor(With door signal)
    ◇Size
    　·Frontage 80cm
    　·Depth 135cm x Width 140cm
    ◇Threshold shortening
    　·Gap between the car and the platform(1.5cm)

  • Courtesy bus

    Shuttle bus corresponding to wheelchair
    There is a lift bus with wheelchair access at this property.
    (Capacity: 20 people+2 wheelchairs)
    ★Pick-up and drop-off services are only available for groups of 8 or more.
    ★Please be sure to inquire at the time of booking and ask if pick-up is possible.
    ★Please make a reservation at least 2 weeks in advance.

  • universal design fixtures

    elbow shower bench
    • We offer rental of assistance equipment and children's equipment free of charge.
      Rental wheelchair (for assistance) The photo shows the seat with a cushion.
      【Please ask at the time of booking】
      ·wheelchair
      ·Wheelchair cushion (seat)
      ·Standing support handrail
      ·Auxiliary handrail(Bedside)
      ·Semi-high chair
      ·Bed tarpaulin
      ·Upper body bathing clothes for women (Bus time cover)
      ·Bathtub non-slip mat
      ·Adjustable height bath table
      ·Shower chair
      ·Universal tableware (spoon·fork·dish·Disposable apron)
      ·Brush box
      ·Shower carry (Room 201 only·Large public bath only)
      ·Bus board(For general rooms only)
      ·Wireless flash chime
      ·Fax for rental
      ·PHS for rental
      ★The number is limited, please understand if you can not prepare★
    • 【Rental equipment for children】
      ·iiwan tableware (Ochawan, milk cup, small plate, lunch plate, spoon, fork, apron)
      ·iiwan lying mattress (Until about 5 months)
      ·Baby tub
      ·Bath chair
      ·High low chair
      ·Bumbo (Low chair)
      ·Diapers only
      ·Auxiliary toilet seat for infants
      ★The number is limited, please understand if you can not prepare★
    • 【Vgrip(Universal design knife and fork set)】
      ·A set of knives and forks that can be used by those who cannot grip, who do not have the strength to hold, or who have a weak grip.
      ·While enjoying the appearance of the food with your eyes, you can cut it as you like and enjoy it.
      (1 set is available.)
      ※When renting, we will change it to a vessel and dish arrangement that Vgrip is easy to use.

      ★Please see the link for how to use it.
      　(There is also a sales page.)

  • Bathing assistance service

    We will arrange for a bathing assistance helper (charged).
    Please enjoy the Onsen with a safe bathing assistance service.

    Price ¥ 3,300 per hour(Per helper, tax-excluded, non-care insurance services)
    The fee varies depending on the option fee and the contents of assistance.Please contact us.

    ※Due to the spread of the new coronavirus infection, we may not be able to arrange bathing assistance services.Please understand.

    ·We have installed "Anyone Seats" in both men's and women's changing rooms.This sheet can be used for multiple purposes, such as a bed for changing clothes, a hair dryer, or a place to rest.
    (Material: Vinyl leather,W160×D65×H50cm,Power outlet available)
    • 【On use】
      ·Please apply at the time of reservation (at least one week in advance).
      ·Onsen those who have difficulty bathing on their own when bathing in Onsen.
      ·In advance, we will ask you about your normal physical condition and the state of your care.
      　(Helper will contact you directly.)
      ·The bathing assistance helper who you arranged will visit your room at the designated time on the day.
      ·Undressing, ERROR to a wheelchair for the bath, assistance when entering the bathtub, assistance in bathing, assistance when exiting the bathtub, wash the body, wash the hair, wipe the body, need help of Onsen bathing, such as clothing We will respond to a wide range of customer needs.
      ·Payment must be made at checkout.
      ·In addition to bathing assistance, we also accept reservations for sightseeing assistance.Extra charge

  • Activities of this facility

    • "IAUD International Design Award" Gold Award
      Naniwa Issui has been working on barrier-free universal design for over 16 years.
      This time, the promotion of "universal design of Onsen inns" was evaluated,
      Japan's largest UD promotion organization
      Sponsored by the International Association for Universal Design
      "IAUD International Design Award 2020" won the gold medal in the housing and architecture category.

      This is the first time that an inn or hotel has won the "IAUD International Design Award".
    • About Ai support movement
      We are also actively involved in activities such as Ai support movement aims to create a society in which people with disabilities can live comfortably.
      All employees are "Ai supporter" and our company is also registered as an "Ai Support Company".


      About “Ai support movement” and “Ai supporter”
      　Through the activities of "Ai supporter", who understand the characteristics of various disabilities, the problems faced by people with disabilities, and the considerations necessary for each, and practice a little consideration in their daily lives, we will create a community where everyone can live comfortably. It is a movement to create a society (symbiotic society) together with everyone.
    • History of this facility
      ·Heisei (time period) 2016 barrier-free universal design promotion merit person commendation ceremony
      Received “Cabinet Office Special Mission Minister's Commendation Excellence Award” by the Cabinet Office Special Mission Minister's Commendation Excellence Award (2016)
      ·Heisei (time period) December Matsue City Mayor's Commendation based on the Town Development Ordinance for people with and without disabilities award (2017)
      ·Selected as a "Regional Future Driving Company" by the Ministry of Economy, Trade and Industry(December 2018)
      ·Received "IAUD International Design Award 2020 Housing and Architecture Category Gold Award"(December 2020)
      ·Received the 25th “People-Friendly Regional Inn Development Award” from the National Federation of Ryokan Hotel Life Sanitation Trade Associations.(September 2022)