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Barrier-free

Received a gold medal at the "IAUD International Design Award 2020", an international award for universal design.

Naniwa Issui has been working on barrier-free universal design for over 14 years.
This time, it is praised for promoting "universal design of Onsen inns", and it is the largest UD promotion organization in Japan.
Received a gold medal in the housing and construction category of the "IAUD International Design Award 2020" sponsored by the International Universal Design Council.
This is the first time that an inn or hotel has won the "IAUD International Design Award".

Naniwa Issui has Naniwa Issui
·Heisei (time period) 2016 barrier-free universal design promotion merit person commendation ceremony
Received “Cabinet Office Special Mission Minister's Commendation Excellence Award” by the Cabinet Office Special Mission Minister's Commendation Excellence Award (2016)
·Heisei (time period) December Matsue City Mayor's Commendation based on the Town Development Ordinance for people with and without disabilities award (2017)
·Actively working on the "Ai support movement" aimed at creating a society where people with disabilities can live comfortably.
All employees are "Ai supporter" and our company is also registered as an "Ai Support Company".

In the future, in order to realize "universal tourism that is easy for everyone to travel"
We aim to be a barrier-free universal design inn that will please all our customers in terms of hardware, software, and heart.

New barrier-free universal design guest rooms will open in December 2021!

◇The 5th floor will be barrier-free.
◇The two rooms are "a bath lift can be attached" and "a space that can be rotated in a wheelchair (toilet, washbasin, bathroom)".
(For bus lifts, please see the top page.)
◇"Shower carry with lift" is available at the men's and women's public baths.
※We will expand barrier-free
  • Room adapted for barrier free

    ※There are different types of rooms for barrier-free guests.
    ※We are investigating barrier-free information in all guest rooms.
     Please ask at the time of reservation if you need it.
    (You may have time to investigate additional requested information. )
    【Basic barrier-free】
    ➀ No steps(In the case of a slope or a step-eliminating machine may be used)
    ② The frontage is 80 cm or more
    ③ The door is a sliding door(Excluding privacy doors)
    ➀ ~ ③ must be met.
    • Design floor MINAMO barrier-free open-air bath Japanese + Western room Premium No. 201 room
      【Japanese-style room with open-air bath + Western-style room / Japanese-style room 22 square meters + Hollywood twin】
      【Room size】
      ·Indoor 81.22㎡ + Wet edge area 23.31㎡ = Dedicated area 104.53㎡
      【Capacity】
      ·Capacity 5 people(Can be changed to a twin bed:Reservation required)
      【Guest room features】
      ★Guest room open-air bath
      ·Shower carry with automatic lifting function
      (You can use the guest room open-air bath with your wheelchair.·Reservation required / free)
      ·"Matsue Shinji Ko (lake) Onsen" is supplied to the open-air bath.
      ★Shower booth
      ·For shower carry
      ★Multipurpose toilet
      ·Compatible with ostomates and wheelchairs
      ★Living-dining
      ·We have installed a lift table (for wheelchairs).
      ★It can be rotated in a wheelchair.(toilet,Washbasin,bathroom)
    • 《5th floor》Special Floor"Mizu to Kumo no Sho" ◆Room 6 of "Water"
      【Japanese-style room with observation bath + Western-style room, Japanese-style room 18 square meters + Hollywood twin】
      【Room size】
      ·Indoor 84.26㎡ + Outdoor 17.26㎡ = Dedicated area 101.52㎡
      【Capacity】
      ·Capacity 5 people(Can be changed to a twin bed:Reservation required)
      【Room with Nice View Bath】
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ◇Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath.
      【Guest room features】
      ※It can be rotated in a wheelchair.(toilet,Washbasin,bathroom)
      ※In the observation bath"Bus lift can be installed』\(Reservation required / free)
    • 《5th floor》Special Floor"Mizu to Kumo no Sho" ◆Room 3 of "Water"
      【Japanese-style room with observation bath + Western-style room, Japanese-style room 18 square meters + Hollywood twin】
      【Room size】
      ·Indoor 71.71㎡ + Outdoor 16.20㎡ = Dedicated area 87.91㎡
      【Capacity】
      ·Capacity 5 people(Can be changed to a twin bed:Reservation required)
      【Room with Nice View Bath】
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ◇Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath in the guest room.
      【Guest room features】
      ※It can be rotated in a wheelchair.(toilet,Washbasin,bathroom)
      ※In the observation bath"Bus lift can be installed』\(Reservation required / free)
    • 《5th floor》Special Floor"Mizu to Kumo no Sho" ◆"1 of water"◆Room 2 of "Water"
      【Hollywood Twin Japanese Style with Outdoor Bath】
      【Room size】
      ·Indoor 42.50㎡ + Outdoor 5.70㎡ = Dedicated area 48.20㎡
      【Capacity】
      ·Capacity 2 people + 1 bed-sharing infant
      (Can be changed to a twin bed:Reservation required)
      【Private open-air bath attached】
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / octagon
      ◇Matsue Shinji Ko (lake) Onsen" is supplied to the open-air bath (view) in the guest room.
      (The photo is "Water Room 1".)
      【Guest room features】
      ★Two rooms are "connecting rooms possible".
      ★Toilets, washbasins and bathrooms cannot be rotated in wheelchairs.
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
      ★The door is a "sliding door".
    • 《5th floor》Special Floor"Mizu to Kumo no Sho" ◆Room 5 of "Water"
      【Japanese-style room with observation bath + Western-style room, Japanese-style room 18 square meters + Hollywood twin】
      【Room size】
      ·Indoor 53.78㎡ + Outdoor 12.15㎡ = Dedicated area 65.93㎡
      【Capacity】
      ·The capacity: 4 people(Can be changed to a twin bed:Reservation required)
      【Room with Nice View Bath】
      ·A bathtub:Towada Ishi (Aoishi) and Mikage Ishi / rectangle
      ◇Matsue Shinji Ko (lake) Onsen" is supplied to the observation bath in the guest room.
      【Guest room features】
      ★Toilets, washbasins and bathrooms cannot be rotated in wheelchairs.
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
    • Design floor MINAMO barrier-free Japanese + Western room Room 308 room
      【Japanese + Western-style room / Japanese-style room 18 square meters + twin beds】
      【Room size】
      ·Dedicated area 49.60 m2
      ※Lake Shinji corner view
      ※There is no veranda outside the room.(There is no outdoor.)
      【Capacity】
      ·The capacity: 5 people
      【Bathroom】
      ·Bathtub bathtub
      ·Normally, non-hot springs are supplied, but you can also supply "Matsue Shinji Ko (lake) Onsen".
      Please contact the front desk if you wish. (The staff will prepare a bath.)
      ·There is a free rental bus board.(Free)
      【Guest room features】
      ★Accessible rooms
      ★Wheelchair-accessible restroom with handrail
      ★There are no steps in the room.
      ★The aisle width is 80 cm or more.
      ★Chair table(4 people)
    • 《4th floor》Special Floor"Mizu to Kumo no Sho" ◆Priority reservation for Room Kumono 6
      ※Room Kumono 6 of the Kumono 3 of Kumono 8, but the price is the same.
      This is a large room that is easy for people with disabilities to use.
      (The passage width is wider than the "Cloud Kumono 3" and "Kumono 8" rooms, and there are no steps.)
      ※Therefore, we do not accept reservation requests specified for Room Kumono 6" except for customers who are eligible for priority reservation.
      ※Customers who are eligible for priority reservation (We do not guarantee the designation of the room.)
      "Customers over 75 years old", "Customers with physical disabilities","Customers using wheelchairs"
      ★The open-air bath in the guest room is a space (the shape of the space and bathtub) that is difficult to transfer from a wheelchair.(barrier-free non-compliant)
  • About barrier-free in this facility

    ·The passages in this facility are eliminated by installing slopes and step-eliminating machines.
    ·Wheelchair-accessible elevator
    ·There are no steps in the large communal bath and the dressing room.
    (There is a step in the open-air bath.)
    ·"Shower carry with lift" is available at the men's and women's public baths.(Reservation required / free rental)
    ·There are two multipurpose restrooms in this facility.
    (In front of the large communal bath on the 1st floor ... Wheelchair compatible,Ostomate equipment,Baby Seat)
    (2nd floor center ... Wheelchair compatible,Baby Seat)
    ·Smoking rooms are also available in wheelchairs.
    • Shower carry
      ◆"Shower carry with lift" is available in "Men's and Men's Baths" and "Premium Room 201".
      ◇The height of the seat with lift can be electrically raised and lowered to a height that is easy to assist in each scene.
      ◇You can slide the seat onto the bathtub.
      ◇Withstand load:80kg
      Rate
      Reservation required / rental free
    • Bus lift
      ◆Only "Water 3" and "Water 6" rooms can be installed.
      ◇Supports standing and sitting in the bathtub and going in and out.
      ◇The seat part moves up and down electrically.
      ◇If you use it as a set with a transfer board, you can sit down once and then transfer leisurely.
      ◇Assistance is required to transfer from the transfer board to the bus lift.
      ◇The seat cannot be slid.
      ◇Withstand load:Weight of 35kg-100kg
      ◇Normally it is in the removed state.(Install by reservation.)
      Rate
      Reservation required / rental free
  • We have a courtesy bus compatible with wheelchairs

    There is a lift bus with wheelchair access at this property.
    (Capacity: 20 people+2 wheelchairs)
    ※Currently, capacity is limited as a measure against coronavirus infection:9 people + 1 wheelchair.

    Please make sure to inquire at the time of booking if transfer is possible.
    Please let us know.
    (Reservation required)
  • About Universal Design Equipment

    • We offer rental of assistance equipment and children's equipment free of charge.
      【Please ask at the time of booking】
      ·wheelchair
      ·Wheelchair cushion (seat)
      ·Standing support handrail
      ·Auxiliary handrail(Bedside)
      ·Semi-high chair
      ·Bed tarpaulin
      ·Upper body bathing clothes for women (Bus time cover)
      ·Bathtub non-slip mat
      ·Adjustable height bath table
      ·Shower chair
      ·Universal tableware (spoon·fork·dish·Disposable apron)
      ·Brush box
      ·Shower carry (Room 201 only·Large public bath only)
      ·Bus board(For general rooms only)
      ·Wireless flash chime
      ·Fax for rental
      ·PHS for rental
      ★The number is limited, please understand if you can not prepare★
    • 【Rental equipment for children】
      ·iiwan tableware (Ochawan, milk cup, small plate, lunch plate, spoon, fork, apron)
      ·iiwan lying mattress (Until about 5 months)
      ·Baby tub
      ·Bath chair
      ·High low chair
      ·Bumbo (Low chair)
      ·Diapers only
      ·Auxiliary toilet seat for infants
      ★The number is limited, please understand if you can not prepare★
  • Bathing assistance service

    We will arrange for a bathing assistance helper (charged).
    Please enjoy the Onsen with a safe bathing assistance service.

    Price ¥ 3,300 per hour(Per helper, tax-excluded, non-care insurance services)
    The fee varies depending on the option fee and the contents of assistance.Please contact us.

    ※Due to the spread of the new coronavirus infection, we may not be able to arrange bathing assistance services.Please understand.

    • 【On use】
      ·Please apply at the time of reservation (at least one week in advance).
      ·Onsen those who have difficulty bathing on their own when bathing in Onsen.
      ·In advance, we will ask you about your normal physical condition and the state of your care.
       (Helper will contact you directly.)
      ·The bathing assistance helper who you arranged will visit your room at the designated time on the day.
      ·Undressing, ERROR to a wheelchair for the bath, assistance when entering the bathtub, assistance in bathing, assistance when exiting the bathtub, wash the body, wash the hair, wipe the body, need help of Onsen bathing, such as clothing We will respond to a wide range of customer needs.
      ·Payment must be made at checkout.
      ·In addition to bathing assistance, we also accept reservations for sightseeing assistance.Extra charge