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News from the hotel

【Important notice】About new coronavirus infectious disease prevention measures

  • At this facility, we have decided to take the following measures as a preventive measure against infectious diseases.

    ◆We have installed acrylic partitions in front of the reception counter and the shop cash register.
     We will serve customers in order to avoid congestion.
     Therefore, please allow extra time for check-out.

    ◆We have installed a non-contact temperature monitor (thermometer) at the entrance.
     We will monitor the body temperature with the display installed.
     If the monitor detects heat, an alarm will sound.
     In that case, the staff will check in a separate room, so please cooperate.
    (We will consult with the public health center and take appropriate measures.)

    ◆We will stop the movement of customers' vehicles that employees have done so far.
     Employees will guide you to the parking lot on the premises or outside the premises (both free of charge), so please park yourself.

    ◆A health check will be conducted for all employees and employees who enter the facility.
     If you stay in the facility for more than 3 hours, we will also check your health when you leave.
    (Check for symptoms such as fever, confirm travel such as travel, record time, name and contact information)
     In addition, we will thoroughly carry out hygiene instructions prescribed by our company, such as hand washing and disinfection of fingers.

    ◆Please fill out the questionnaire at check-in in case an outbreak is confirmed.
     Please enter the contact information of the group as well as the representative customer.
     For group trips, please submit a list of guests in advance.
     The personal information we receive will be protected by our privacy policy.

    ◆Please install antiseptic solution at the entrance, restaurant entrance, elevator hall on each floor, shared toilet, and use it for customers who use it.
     We will prepare alcohol spray for disinfection that you can use in this facility.(Please refrain from taking it out of the library or taking it home.)

    ◆Employees wear masks and face shields and respond to customers.
     The mask will be changed once a day.
     Contaminants will be processed and disposed of at the designated place and method.

    ◆Employees carry their own disinfecting alcohol and surfactant disinfectant.
     We will strengthen the disinfection in this facility.In addition, hand sterilization is performed just before the customer service.

    ◆Employees try not to enter the guest room as much as possible.
    (We will try to simplify guest room information.)

    ◆Since the number of passengers for the elevator and the transportation vehicle will be significantly reduced, it may not be possible to use them all at once.
     The occupancy of banquet halls and conference rooms will be greatly reduced.(We will also consider setting up.)

    ◆"SPA Shizuku" will take measures against infectious diseases and resume operations.
     "Karaoke Room Rakusui" will be closed for the time being.
    (Reservations are accepted for karaoke use at banquet halls with karaoke facilities.)

    ◆We will enhance the ventilation of common areas.
     In the guest room, please use the ventilation fan and the air purifier installed in the room.

    ◆The maximum number of guests in the large public bath/open-air bath is limited to 6 adults and children.
     Take a large space for undressing.At both ends of the Karan, there are plates separating them from their neighbors.
     Thoroughly ventilate and disinfect.

    ◆The number of people in the smoking room on the 1st floor is limited to 3 people.(It is a 2m interval.)

    ◆We will discontinue hand towels and use disposable hand towels (normal temperature).

    ◆The sweets in the room will be in individual cases or individually wrapped.

    ◆Room meals will be abolished.Customers will be provided with a private dining hall for both evening and breakfast.
    ※For breakfast guests for one night, breakfast will be served at "seats in a wide space".

    ◆We will try to avoid late food as much as possible.
     We will reduce the number of employees entering the room (number of contacts) as much as possible.
     We mainly use "tableware with a lid" for hygiene management.
     We discontinue the handling and special dishes (chopsticks and tongs).
     ※If you have any foods that you cannot eat due to allergies, please contact us at least 3 days before your stay.We will change the menu.
     ※Please understand that we cannot respond to requests on the day.

    ◆Please be assured that you will always sterilize with an ozone sterilizer when cleaning the guest room.
     Generates ozone at a concentration that has a bactericidal effect on new coronaviruses, etc., but before check-in
     Since ozone changes into oxygen, there is no health problem.

    ◆The slippers will be changed to disposable.

    ◆We will stop wearing "Kimono" uniforms and make uniforms for our employees.

    We appreciate your understanding and cooperation.

About GoTo Travel Campaign

  • Upon participating in the GoTo Travel Campaign, this facility has been registered as a business operator.
    It will be as soon as it is ready.

    Currently, from 15:00 on Saturday, August 1, 2020
    【STAYNAVI(Stay Navi)】Discount coupons will be issued on the site.

    ≪How to use≫
    ①. Please make a reservation for this facility on the official website of the hotel or by phone.(Local payment only)
    ②. After completing the reservation, please register for free membership yourself on the "STAY NAVI" site.
    ③. Search for this facility (Naniwa Issui) you booked on the "STAY NAVI" site,
       Please fill in the reservation information obtained in ① according to the form.
    ④. A discount coupon will be issued based on the information entered.
    ⑤. Please present the following ◆ at the front desk at check-in.
      ◆"GoTo travel campaign discount coupon number issued by "STAYNAVI""... If you do not show it, the discount is excluded.
      ◆"Identification card that can confirm your address (for all guests)"... Please be sure to bring it with you.If all are not presented, the discount is exempt.
      (Depending on the site you applied for, only one representative may be presented.)
      In addition, please fill in your name, address, and contact information.
      Thank you for your cooperation.
    ⑥. A discount is applied at the time of check-out payment.
    ※Please print it out or show the screen of the acquisition coupon on My Page.
    ※If you do not have the above environment, please write down the coupon number and bring it with you.

    ★Caution:If tickets can be issued from 15:00 on Saturday, August 1, you will not be able to apply for a benefit refund to the secretariat for reservations received after that.

    ★For guests who have already booked for accommodation after September 1st...
     We are currently confirming how to handle the refund application.
     (I don't know at this time, so we recommend you to reschedule your reservation.)



    ≪We will inform you of "matters that travelers must comply with" when using this facility.≫
    ※Be sure to check if you are using the Go To Travel Campaign.

    ·Before traveling, please check your physical condition such as temperature measurement.
    ·If you have a fever or have a cold, refrain from traveling.
    ·Please actively use the contact confirmation app.
    ·Please carry out "new travel etiquette" while traveling.
    ·3 Do not go to places or facilities where congestion occurs.Please do not use.
    ·Please refrain from making loud calls.
    ·Please cooperate with the instructions of our staff regarding temperature measurement, identity verification, measures against secret contact, and other infection prevention.
     (Note:If you do not cooperate, we may not be permitted to use the Go To Travel Campaign.)
    ·It is generally advisable to refrain from group trips for young people, elderly people who are vulnerable to illness, and those with large banquets, as they are generally considered to be at high risk.
     (If you do this, please make appropriate travels on the premise that you will take steady measures to prevent infection, such as school trips and educational trips.)
    ·In addition to the above, please read "New Travel Etiquette", which summarizes points to keep in mind to prevent infection from a traveler's perspective.

    We appreciate your understanding and cooperation.




    ★For inquiries regarding GoTo Travel, please contact the GoTo Travel Office below.

Non-smoking information in this facility

  • Thank you for your patronage of our group stores.
    Now, it is a smoking cessation countermeasure that has been requested by many customers so far, but it was established in accordance with the “Revised Health Promotion Act (Passive Smoking Prevention Act)” which will be fully implemented in April 2020. The entire site, except for smoking rooms, will be completely non-smoking.
    Customers who smoke cigarettes (including electronic cigarettes, etc.) are inconvenienced, but smoking is requested only in the newly established smoking room.
    The transition to non-smoking on the site is as follows.

    ◆About Naniwa Issui
    ·There will be a smoking room near the entrance on the 1st floor.
    ·Banquet halls except for guest rooms, dining halls, toilets, energy, recreational waters, gardens, parking lots, etc.
    Public spaces will be "Non-smoking from March 1, 2020".
    ·For accommodation rooms (including veranda and wood deck)
    “No smoking from April 1, 2020 (check-in customers)”.
    (The second floor rooms are still non-smoking. )

    ◆About Naniwa Honten
    ·There will be a smoking room on the first floor.
    ·Whole building (Including dining, private dining hall, toilet, entrance area, garden)
    “No smoking from March 1, 2020”.

    ◆About pick-up vehicle
    ·“No smoking” as before.


    【Please be careful】

    ◆When making a reservation through the Internet, even if the reservation date is after April 2020, "Smoking allowed" may be displayed in the room description column on the screen.
    (Please note that cautionary notes etc. will be described as much as possible outside the margin. )
    Similarly, during the transition period, the same information may be displayed on travel agency information.

    ◆If you smoke inside a guest room, dining hall, or public space (excluding smoking-only rooms), you will not be able to provide rooms and other facilities to the next guests.
    For this reason, if you are allowed to smoke, you may be required to pay a cleaning fee to restore smoking cessation and a business compensation for the period during which business is not possible (time required for cleaning).(Includes electronic cigarette smoking.)
    I understand that there are inconveniences and inconveniences associated with quitting smoking.
    Thank you for your understanding and cooperation.

    November 1, 2019

Information for cancellation of 2020 Matsue Suigo Festival Fireworks Suigo Festival

  • The "Matsue Suigo Festival" scheduled to be held on Saturday, September 12, 2020 has been canceled.

    In addition, it is said that a fireworks festival will be scheduled for two days near the waterfront in 2021, but the date is not fixed.

    We will inform you again about the "Reservation for the 2020 Suigo Festival Fireworks Suigo Festival" and the "Reservation for the 2021 Suigo Festival Fireworks Suigo Festival" next year.

    April 7, 2020

Announcement about 2020 Beer Garden

  • It is an annual beer garden, but we are considering whether it can be held at the moment.

    Once the details have been determined, we will inform you again.

    Please understand.

    We will also inform you separately about the fireworks festival scheduled to be held in 2021.

    April 8, 2020

Notice of suspension of facilities "SPA Shizuku" "Powder room" "Karaoke room Rakusui"

  • Facilities used in this facility

    【Female-only powder room】And "Karaoke Room Rakusui" will be closed for the time being.
    "SPA Shizuku" will be closed from August 6th to August 16th.

    We apologize for the inconvenience, but please understand.